Contact
Poulpigo is a planner where you are 100% autonomous You build, you choose and you book yourself. We do not no change for you. If you have any questions (operation, payment, documents, support), we'll answer them here.
FAQ
Assistance (optional) is only there to answer your questions. They do not book or modify your reservations for you.
After booking : you receive a confirmation by e-mail.
Then.., 3 weeks before your departure, you receive all your reservations on your e-mail,
grouped and validated.
Planning
Create your routeWhere to start? +
Define your dates and stages (locations + nights). Then add what you want
(flights, accommodation, car, transfers, activities). You're free to adjust at any time.
Does anyone organize or validate for me? +
No. You do everything yourself: choices, reservations and modifications.
Flights
OptionalShould I add flights? +
No. You can plan without flights, or add them later.
Can I book my flights elsewhere? +
Yes, you can use Poulpigo to structure your itinerary, even if some elements are reserved elsewhere.
Lodgings
Compare before you bookCan I compare and change before booking? +
Yes. As long as you haven't booked, you can compare and replace as much as you like.
Can you change it for me? +
No. Choices and reservations are made by you alone.
Cars
RentalCan I pick up and drop off in two different cities? +
Often yes (depending on supplier). One-way fees may apply.
What if I want to modify a lease after purchase? +
You manage the modification yourself according to the service provider's conditions (possible charges).
Transfers
Private or sharedCan I add them later? +
Yes, you can gradually complete your itinerary, save it, send it to the people traveling with you and return to it. However, once the booking is made and paid for, you can no longer interact with your reservations or transfers in this very project.
Private or shared? +
Private: direct and flexible. Shared: cheaper, but waiting and stops are possible.
Activities
Ideas or reservationsCan I plan without booking? +
Yes. You can save ideas and book only if you wish.
What if I want to change after booking? +
You make the changes yourself according to the provider's rules (fees may apply).
Payment
Credit cardHow do I pay? +
Payment is 100% online, by credit card.
After booking
Emails & documentsWhat do I receive immediately after booking? +
You receive a confirmation by e-mail as soon as an element is reserved.
When do I receive all my travel documents? +
3 weeks before your departure, you receive on your mailbox all your reservations,
grouped and validated (confirmations, vouchers, details).
What if there's a change (schedule, status, etc.)? +
Providers send their notifications. If you have any doubts about an e-mail you've received,
you can write to us to find out - but the action (modification/cancellation) remains on your side.
I want to modify something: can you do it? +
No. Changes are made by you, according to the provider's terms and conditions (fees may apply).
If you have a “how to” question, we can help you.
Travel assistance option ? +
You can add a’travel assistance one 24/7 chat with a human contact
during your trip (help/questions/guidance - no modifications made for you).
Write to us
Tell us what you're trying to do (destination, dates, stages) and what's getting in the way.
